Support
Contact Us
We are a small team based in Kenya. We respond to all messages within 24 hours on business days (Monday–Friday, EAT).
AI Chat Assistant
InstantAsk anything about your plan, payments, medications, or diet. Our AI answers most questions in seconds, 24/7 — in English or Swahili.
Opens the chat panel. On a slow connection it may take a second to load.
Talk to a person
Payment problems, refunds, or anything the AI could not sort out. This reaches Nichole Israel, Regional Director, Kenya — a named person in Kenya, during working hours.
Monday–Friday, 8am–6pm EAT · Send the word REFUND to start a refund
For payment issues, data requests, or partnership enquiries that the AI can't resolve.
Response times
- AI chat: instant, 24/7
- Email: within 24 hours (business days)
- Payment issues: prioritised, within 4 hours
- Business hours: Monday–Friday, 8am–6pm EAT
Common issues — check these first
- M-Pesa prompt didn't arrive: Check you entered the correct number. The prompt may take up to 60 seconds. Ensure you have sufficient M-Pesa balance.
- Paid but plan not showing: Refresh the page. If the issue persists after 2 minutes, email support with your phone number and payment time.
- Questions about your treatment plan: See our FAQ. For medical questions about your specific situation, consult a pharmacist or doctor — UlCure cannot give personalised medical advice.
- Subscription or billing issues: Log in to your account and visit the Billing section, or email contact@ulcure.clinic.
Note: UlCure support cannot give medical advice about your specific symptoms, diagnose conditions, or recommend changes to your treatment plan. For medical questions, consult a qualified doctor or pharmacist. See our Health Disclaimer.
The team
The people who build UlCure
A small team across Kenya, Uganda and Asia. Chat is answered by our AI; email reaches a person.
Aidah Munzatsi
Health Education & Communications Lead
Award-winning health & science journalist, reproductive-health professional and digital-health creator. A trusted health voice for UlCure across Africa.
Nichole Israel
Regional Director, Kenya
Leads community health outreach and communication across Kenya, bringing UlCure's guidance to those who need it most.
Hanifa Nakacwa
Regional Director, Uganda
Oversees community outreach across Uganda, reaching those who need it most.
Cherrie Mae Colasito
Regional Director, Asia
Leads UlCure's growth across Asia from the Philippines, bringing accessible, dignified health guidance to the region.
Chief Technology Officer
Leads engineering at UlCure — building the platform fast, offline-ready, and secure on low-end Android phones.