Frequently Asked Questions

UlCure is a health education product. For KES 499 (one-time, via M-Pesa) the Ulcure Plan gives you: a day-by-day 14-day routine built from your symptom-check answers, written so you can take it to a pharmacist or clinician and ask precise questions instead of just saying "my stomach hurts"; a clear list of Kenyan foods and drinks to enjoy and to avoid while you recover (not daily meal plans); water-safety guidance to lower your chance of picking H. pylori up again; and a free SMS reminder at week 8 to check whether the infection has actually cleared. We do not diagnose you, we do not prescribe, and we do not sell medicine. If you also want daily meal planning — what to actually cook each day — that is part of Pona AI (KES 999).

Pona AI (KES 999, one-time via M-Pesa) is the all-in-one upgrade that includes everything in the Ulcure Plan, plus: a daily AI meal coach that suggests personalised Kenyan meals — ugali, sukuma, viazi — adapted to your recovery phase and food preferences; a medication tracker so you never miss a dose during your 14-day course; Pona First Aid, an instant-response guide for flare-ups and common side effects; and a saved plan library so you can access all your content offline. If you already purchased the Ulcure Plan, Pona AI is available as an upgrade at the same paybill.

No. UlCure is a health education platform, not a medical service. We do not diagnose medical conditions, prescribe medication, or replace consultation with a doctor. The information we provide is equivalent to a detailed, personalised health guidebook — the same category as a medical self-help book or a patient education leaflet from a hospital. It is based on published medical guidelines for H. pylori eradication. If you have severe symptoms, or if your symptoms do not improve after completing treatment, you must consult a qualified doctor.

After completing the free 2-minute Pona AI symptom check, you will be asked to enter your Safaricom M-Pesa phone number (07XX or 01XX format). We send an STK Push prompt directly to your phone — a pop-up asking you to enter your M-Pesa PIN. Once you enter your PIN and confirm, the payment is processed within seconds. Your treatment plan is unlocked immediately after payment confirmation. You do not need to leave the app or visit an M-Pesa agent.

Your phone number is used only to send the M-Pesa STK Push prompt. After payment is confirmed, your phone number is irreversibly hashed using SHA-256 — a one-way cryptographic process — and only the hash is stored. The plaintext number is never written to our database. We cannot retrieve your phone number from the hash. The hash is used only to associate your plan with your account on return visits.

We collect your symptom check answers — stored against an anonymous UID with no name or email attached. We store a SHA-256 hash of your M-Pesa phone number after payment (the hash is one-way; the plaintext number is never saved). We store M-Pesa transaction reference numbers for financial records. We collect anonymous analytics data (page views, feature usage) via Google Analytics — this cannot be linked to you individually. See our full Privacy Policy for details.

We cannot promise you a health outcome, and you should not trust anyone who does. Here is what we can tell you. UlCure is an education product: it explains what published clinical guidelines say about your kind of symptoms, sets it out day by day for 14 days, and tells you what to ask a pharmacist or a clinician. Whether your symptoms actually settle depends on things nobody can see from a phone — whether you really have H. pylori (only a lab test confirms that), whether you complete what a professional advises, and your own health history. So we hold ourselves to the part we control: if the plan is not what we described on this website, reply REFUND to our support number and we send your money back to the same M-Pesa number within 24 hours. No form, no argument. If your symptoms are severe, or they do not improve, see a doctor. Maumivu yakizidi pata ushauri wa Daktari.

Do not start anything your plan mentions without checking with a pharmacist or a doctor first — especially if you have ever reacted badly to any medicine. UlCure has never met you, cannot see your history, and does not know your allergies. A pharmacist can check in under a minute and it costs you nothing. This is exactly the kind of question your plan is built to help you ask clearly. Note that this is a different thing from Pona AI's food-allergy screening (see the next question) — Pona AI does not know about, and cannot screen for, medication allergies.

If you use Pona AI, its quick setup asks whether you have any food allergies — milk/dairy, egg, fish, shellfish, groundnut/peanut, tree nuts, soy, wheat/gluten, or sesame — and it will avoid suggesting meals built around the ones you select. This is screening we apply to the meals Pona AI suggests, not a full medical allergy service, so always check ingredients yourself before eating, especially if you're cooking or ordering something Pona AI didn't directly suggest. It's unrelated to medication allergies (see the previous question) — Pona AI's food-allergy screening does not cover, and cannot substitute for, checking medication allergies with a pharmacist or doctor.

No. The Ulcure Plan is a one-time payment of KES 499 via M-Pesa. Pona AI is a one-time payment of KES 999. There is no subscription, no monthly fee, and no renewal charge. Once you pay, you have lifetime access to your plan. There are no hidden fees.

Because the treatment plan is a digital product that is delivered immediately upon payment, purchases are generally non-refundable once the plan has been accessed. If your payment was processed (money left your M-Pesa) but you did not receive access to your plan due to a technical error, contact us at contact@ulcure.clinic within 48 hours with your phone number and transaction time, and we will investigate and issue a full refund if appropriate.

UlCure is a Progressive Web App (PWA) with offline support. Once you have loaded your treatment plan at least once while connected to the internet, it will be available offline. The symptom check and payment steps require an internet connection. To install UlCure on your Android home screen and enable offline access, tap the 'Add to Home Screen' prompt when it appears, or visit your browser menu.

Helicobacter pylori (H. pylori) is a bacterium that infects the stomach lining and is the primary cause of most peptic ulcers. About 67% of Kenyans carry this bacterium. Common symptoms include burning or gnawing stomach pain (especially when the stomach is empty), nausea, bloating, and frequent burping. The only way to confirm H. pylori infection is through a medical test such as a urea breath test, a stool antigen test, or an endoscopy. UlCure provides guidance for people whose symptoms are consistent with peptic ulcer disease, but it cannot confirm your diagnosis.

The Ulcure Plan is laid out over 14 days, with a step for morning and a step for evening. Published guidelines are consistent that finishing the full course matters, so the plan is built to be easy to finish rather than easy to start. At week 8 we send you a free SMS reminder to go and get re-tested, because a test is the only thing that tells you where you actually stand. Most people skip that step. Your plan is designed so you do not.